Support

Terms of Use

Last updated: November 2025

Lina Health Ltd
Unit 82a, James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Contact: hello@findlina.com

Lina Support

Contact Us
Need help or have a question? We’re here.

Email: hello@findlina.com  We usually reply within 24–48 hours.

FAQs
Getting Started

How do I create an account?  Download Lina from the App Store and follow the onboarding steps. Sign up with your email to get started.

Is Lina free to use?  Yes — you can download and use Lina for free.

Tracking & Features

How does meal photo analysis work?  Take a photo of your meal and Lina’s AI will estimate protein, carbs, fats, and calories. These are guidance estimates for tracking only.
Can I edit my logged meals?  Yes. You can edit or delete any meal from your journal.
How are my protein and water goals set?  Your goals are personalised based on your weight and activity level, following general wellness guidelines for people using GLP-1 medications.

Medication Tracking
Does Lina prescribe or recommend medication?  No. Lina doesn’t prescribe, recommend, or adjust medication. It simply helps you log doses of medication already prescribed by your healthcare provider.
Can I change my medication schedule?  Yes — update your medication type or timing anytime in your Profile settings.

Privacy & Data
Is my health data secure?  Yes. Your data is encrypted and stored securely. We never sell your information.

For full details, see our Privacy Policy.

How do I delete my account?  Go to Profile → scroll to the bottom → Delete Account. This permanently removes your data.
C

an I export my data?  Email us at hello@findlina.com and we’ll help you export it.

Technical Issues

The app is crashing or not loading  Try the following:

Close and reopen Lina
Check your internet connection
Update to the latest version
Restart your device
If it keeps happening, email support@findlina.com with a short description of the issue.
My meal photos aren’t being analysed  Make sure you’re online — AI analysis needs an internet connection. Good lighting also helps. If the issue continues, get in touch.

Medical Disclaimer

Lina is a wellness tracking tool, not a medical device. It doesn’t provide medical advice, diagnosis, or treatment.  Always follow guidance from your healthcare provider. Nutrition estimates are for personal tracking only.

Feedback

We’re building Lina with the people who use it.  If you’ve got ideas or feedback, reach us at hello@findlina.com or use the in-app feedback option.

Last updated: November 2025

Questions about Lina? We’ve got answers

Find answers to the most common questions about
using our app on your mobile device.

Reach us at

@helloLina

Reach us at

@helloLina

No. Lina is a companion app designed to help you track your GLP-1 routine and habits — it doesn’t prescribe or supply medication.

Do I need a prescription to use Lina?

No. Lina never gives medical advice or dosage instructions. Always follow your healthcare provider’s plan and use Lina only to log and stay organized.

Can Lina tell me how much medication to take?

It takes less than 20 seconds. You’ll get a quick daily check-in to record your dose day, injection site, and how you’re feeling. You can add notes anytime.

How do I log my shots and side effects?

Never without your consent. Your logs and check-ins are private to you. We don’t sell or share personal data, and any aggregated insights are fully anonymized.

Does Lina share my data with anyone?

Yes! Lina works with all major GLP-1 and GIP-based medications, including Wegovy, Mounjaro, Ozempic, Zepbound, Rybelsus, Trulicity, Saxenda, and Victoza. You’ll be able to choose your medication when setting up your profile.

Can I use Lina with Wegovy or Mounjaro?

No. Lina is not a medical device and doesn’t replace professional care. It’s here to support your treatment plan, not manage it.

Does Lina replace my doctor?

No. Lina is a companion app designed to help you track your GLP-1 routine and habits — it doesn’t prescribe or supply medication.

Do I need a prescription to use Lina?

No. Lina never gives medical advice or dosage instructions. Always follow your healthcare provider’s plan and use Lina only to log and stay organized.

Can Lina tell me how much medication to take?

It takes less than 20 seconds. You’ll get a quick daily check-in to record your dose day, injection site, and how you’re feeling. You can add notes anytime.

How do I log my shots and side effects?

Never without your consent. Your logs and check-ins are private to you. We don’t sell or share personal data, and any aggregated insights are fully anonymized.

Does Lina share my data with anyone?

Can I use Lina with Wegovy or Mounjaro?

No. Lina is not a medical device and doesn’t replace professional care. It’s here to support your treatment plan, not manage it.

Does Lina replace my doctor?

No. Lina is a companion app designed to help you track your GLP-1 routine and habits — it doesn’t prescribe or supply medication.

Do I need a prescription to use Lina?

No. Lina never gives medical advice or dosage instructions. Always follow your healthcare provider’s plan and use Lina only to log and stay organized.

Can Lina tell me how much medication to take?

It takes less than 20 seconds. You’ll get a quick daily check-in to record your dose day, injection site, and how you’re feeling. You can add notes anytime.

How do I log my shots and side effects?

Never without your consent. Your logs and check-ins are private to you. We don’t sell or share personal data, and any aggregated insights are fully anonymized.

Does Lina share my data with anyone?

Can I use Lina with Wegovy or Mounjaro?

No. Lina is not a medical device and doesn’t replace professional care. It’s here to support your treatment plan, not manage it.

Does Lina replace my doctor?